Frequently Asked Questions

What ingredients do you use in your cookies and cakes?

We use high-quality ingredients in our cookies and cakes. For our sugar cookies, we use flour, granulated sugar, unsalted butter, eggs, vanilla extract, baking powder, and a touch of salt. Our celebration cakes are made with flour, sugar, butter or oil, eggs, baking powder, vanilla extract, and milk or buttermilk, and they are frosted with a blend of butter, powdered sugar, vanilla, and milk or cream. Optional ingredients like cocoa powder, fruit fillings, and sprinkles may also be added depending on the specific flavor or design.

Do you offer gluten-free or vegan options?

Yes, we are committed to accommodating various dietary needs, and we're happy to offer gluten-free and vegan options. We can duplicate any of our existing recipes to meet these requirements, ensuring that everyone can enjoy our delicious cookies and cakes. Please let us know when placing your order, and we'll gladly customize it to fit your preferences.

How do I place an order, and how much notice do you need?

Placing an order with us is simple! Just reach out to us through our contact form, email, or phone, and we'll guide you through the process. We typically ask for a notice of 2 weeks to ensure that everything is perfect for your special occasion. However, we understand that sometimes things come up unexpectedly, so we do offer options for rush jobs. Please contact us directly to discuss your specific needs, and we'll do our best to accommodate you!

Can I customize my cake or cookies for special occasions?

Absolutely! We love adding personal touches to make your cake or cookies extra special for your occasion. You can easily customize your order through the custom order form on our website. Whether it's a particular design, message, or specific ingredients, just let us know your preferences, and we'll craft your baked goods to match your unique vision. If you have any questions or need assistance with the customization process, feel free to reach out to us, and we'll be happy to help

How do you handle delivery or pickup?

We offer pickup options for our customers in the greater Houston area and surrounding zip codes. You can collect your freshly baked cookies and cakes at our designated location during our operating hours. While we primarily focus on pickup, delivery is available on special occasions and is weather-dependent. If you're interested in exploring the delivery option for your order, please contact us directly to discuss the details and we'll do our best to accommodate your needs!

Do you offer any discounts for bulk orders or events?

Absolutely! We believe in offering value to our customers, especially when it comes to larger orders for events or special occasions. The more you order, the more you save with our tiered pricing system. Whether it's a big family gathering, a corporate event, or a grand celebration, we're here to provide quality baked goods at better prices. Feel free to contact us to discuss the specifics of your bulk order, and we'll provide you with a customized quote!

How should I store the cookies and cakes once I receive them?

To ensure the freshness and quality of your cookies and cakes, we recommend storing cookies in an airtight container at room temperature. They should keep well for up to a week. For cakes, especially those with frosting or fillings, it's best to keep them refrigerated in an airtight container. Allow the cake to sit at room temperature for about an hour before serving to enjoy its best flavor and texture. If you have any specific concerns about the products you've ordered, please don't hesitate to reach out to us, and we'll provide guidance tailored to your particular items

What is your policy on cancellations and refunds?

We understand that plans can change, but due to the nature of our business and the effort that goes into preparing your custom orders, we have a strict policy on cancellations and refunds. Unfortunately, we do not offer refunds, and any cancellation will result in the forfeiture of any deposit already given. We encourage our customers to be sure of their orders and dates before finalizing, as this helps us provide the best service and quality for all our clients. If you have any concerns or questions about this policy, please don't hesitate to contact us, and we'll be happy to discuss it further.